Digital tools are no longer optional, they are essential for everyday life. From applying for jobs to accessing healthcare, migrants and refugees across Europe face unique challenges when navigating digital platforms. To help bridge this gap, Generation 2.0 RED in Greece and project-partner in Cyprus Generation for Change CY organized digital skills workshops as part of the MINDT project, co-funded under Erasmus+.
Making Inclusion a Reality
In both countries, workshops were designed with accessibility in mind. In Cyprus, flexible morning and evening sessions allowed participants with work or family obligations to attend, while interpretation in Arabic and French ensured that language was not a barrier. In Greece, similar efforts were made to adapt to participants’ needs, creating a welcoming space for people of different backgrounds and literacy levels.
“For the first time, I could really follow along because it was explained in my own language. It made me feel included and capable.” said Fatimah*, an asylum seeker in Cyprus said.
This focus on inclusion ensured that learning opportunities reached those who often face the highest barriers.
Hands-On, Real-Life Learning
The workshops prioritized practical engagement over theory. Each session was led by two facilitators, giving participants personalized guidance as they worked through real-world tasks such as creating CVs with AI tools, using Google Suite for productivity, building cover letters in Canva, or navigating healthcare platforms like GESY in Cyprus and Gov.gr in Greece.
Participants in both Greece and Cyprus reported strong progress. Pre- and post-training assessments revealed striking improvements. These results reflect more than technical progress. They mean migrants are now better equipped to apply for jobs, access vital services, and manage everyday tasks online: steps that bring independence and dignity.
“Now I feel confident to book appointments and download documents myself. I don’t have to depend on others every time I need something. This is very important for mental health. I hate when I have to beg others to help me with basic tasks.” Said Abdulrahman*, an asylum seeker living in Greece.
What Participants Valued Most
Sessions that offered directly applicable tools, like CV and cover letter writing, navigating healthcare and legal services online, using Google Suite and Canva were among the most popular parts of the training. Less interactive modules, such as internet browsing basics, were rated lower, highlighting the importance of hands-on, practical engagement.
Overcoming Challenges
Despite obstacles like childcare responsibilities and work schedules, 20 participants in Cyprus completed at least four sessions, receiving certificates of participation. In Greece, similar dedication was shown, with participants balancing daily challenges to take part. For many, the certificate represented more than just paper, it was proof of progress and a boost to self-confidence.
“Holding the certificate in my hands reminded me that I am learning and moving forward. It may seem small, but it means a lot for me as I have been out of education for many years due to the ongoing war in my country.” Said Omar* a young asylum seeker living in Greece.
Best Practices from the Workshops
- Accessibility first: Morning and evening sessions, plus interpretation, removed major barriers to participation.
- Close support: Two facilitators per session ensured no one was left behind.
- Relevant content: The curriculum focused on real barriers: employment, public services, and everyday digital tasks.
- Practical application: Exercises like CV writing and navigation though government websites connected directly to participants’ daily needs.
- Celebrating progress: Certificates acknowledged hard work, built confidence, and encouraged continued learning.
Looking Ahead
The workshops in Cyprus and Greece demonstrated that when training is flexible, inclusive, and rooted in real-life needs, migrants can build the digital skills necessary to thrive in fast-changing societies. By focusing on practical tools and celebrating progress, digital inclusion becomes not just a policy goal, but a lived reality that opens new opportunities for work, health, and everyday life.
“Watching participants go from hesitation to confidence in just a few weeks is incredibly rewarding. Every CV they create or online appointment they book is more than a skill, it’s a step toward independence and belonging in their new community.” Said Alaa Halawi, a trainer from Generation for Change CY.